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Communication and Support
Peak Planning - Expect Carrier Delays
Peak Planning - Elevate SLA Updates
Peak Planning - Shipping and Integration Changes Deadlines
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A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
An international package is in transit, can we change the address?
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Invoice Types and Frequency
Billing Portal Overview - EBizCharge
View Invoice Detail
Add/Edit Payment Methods to EBizCharge
Pay Invoices via Credit or Debit Card
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Carriers and Shipping
Elevate Shipping Options
FedEx and UPS - Service Comparison Table
The Truth About Mailing Batteries
Character Limits for Shipping Address Fields
Third Party Shipping - FedEx and UPS
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FedEx Ground Time in Transit Map / Zone Map
FedEx Money-Back Guarantee Details
Setting Up Units of Measurement
FedEx Signature Required - Options and Information
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UPS International Mail Innovations
UPS Ground Time in Transit Map
UPS Domestic Mail Innovations
UPS Service Guarantee Details
UPS - 2021 Year End Holiday Schedule
United States Postal Service
United States Postal Service (USPS) Overview
Setting Up a USPS Account with Pitney Bowes
Lost or Damaged Packages
USPS Claims Process
Lost or Damaged Package Claims
Shipping to Russia, Africa, Brazil, and other Central and South American Countries
EU Updates to Postal VAT/Duty
Most Reliable International Destinations
Automating Standard Order Flows
Shopping Cart and Marketplace Integrations
Order Desk - Omni Channel Integrations Platform
How Often to Download Orders for Fulfillment
SKU for Products and Variants
Resetting Your Order Desk Account Password