ELEVATE FULFILLMENT

FAQ 12

• A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
• UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
• A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
• A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
• An international package is in transit, can we change the address?

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Getting Started 10

• Elevate Shipping Options
• FedEx Ground Time in Transit Map / Zone Map
• FedEx Tracking
• United States Postal Service (USPS) Overview
• FedEx and UPS - Service Comparison Table

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Process a Claim for a Lost or Damaged Package 2

• USPS Claims Process
• Lost or Damaged Package Claims