ELEVATE FULFILLMENT

Overview 8

• Communication and Support
• Non-working Holidays
• Peak Planning - Expect Carrier Delays
• Peak Planning - Elevate SLA Updates
• Peak Planning - Shipping and Integration Changes Deadlines

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FAQ 12

• A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
• UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
• A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
• A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
• An international package is in transit, can we change the address?

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Billing 6

• Invoice Types and Frequency
• Billing Portal Overview - EBizCharge
• View Invoice Detail
• Add/Edit Payment Methods to EBizCharge
• Pay Invoices via Credit or Debit Card

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Overview 6

• Elevate Shipping Options
• FedEx and UPS - Service Comparison Table
• The Truth About Mailing Batteries
• Character Limits for Shipping Address Fields
• Third Party Shipping - FedEx and UPS

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FedEx 9

• FedEx Ground Time in Transit Map / Zone Map
• FedEx Money-Back Guarantee Details
• FedEx Tracking
• Setting Up Units of Measurement
• FedEx Signature Required - Options and Information

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UPS 5

• UPS International Mail Innovations
• UPS Ground Time in Transit Map
• UPS Domestic Mail Innovations
• UPS Service Guarantee Details
• UPS - 2021 Year End Holiday Schedule

United States Postal Service 2

• United States Postal Service (USPS) Overview
• Setting Up a USPS Account with Pitney Bowes

Lost or Damaged Packages 2

• USPS Claims Process
• Lost or Damaged Package Claims

International Shipping 3

• Shipping to Russia, Africa, Brazil, and other Central and South American Countries
• EU Updates to Postal VAT/Duty
• Most Reliable International Destinations

Overview 4

• Automating Standard Order Flows
• Shopping Cart and Marketplace Integrations
• Order Desk - Omni Channel Integrations Platform
• WooCommerce Integration

Shopify 4

• Connecting Shopify
• How Often to Download Orders for Fulfillment
• Order Filters
• SKU for Products and Variants

Order Desk 1

• Resetting Your Order Desk Account Password