At Elevate our core values are Relationship, Innovation, Performance, and Excellence and it is our goal to ensure our support and communication embody these values. In order for us to maintain strong working relationships we leverage Freshdesk, which is the innovative support solution behind this knowledge base article. Freshdesk is our primary channel for email communication.
To better support you as a Partner please send requests to support@elevate3pl.com. This email should be used in place of personal emails for Elevate team members (i.e. joe@elevate3pl.com).
Please use a few key words in the subject line of your email along with a relevant reference number such as an order number, SKU, Purchase Order, Expected Arrival, etc. Some examples of those key words are below:
General Support: Shipping Errors, Return Labels, Correction Orders, Order Cancellation, Address Changes, Item Changes, Inventory Inquiry/Discrepancies, Shipping Method Changes
Inbound: Incoming Product Notifications, Receipt Discrepancies, Packing Lists, Special Instructions, Receipt Status Inquiry
Outbound: Order Status Inquiry, Special Instructions, Amazon FBA Carton/Shipping Labels, Shipping Documents, Order Files
Tech: New Item, Expected Arrival Creation, Order Imports, New Integrations, Integration Issues/Questions, Adding Shipping Methods, Reporting, VeraCore Training or Questions
Using the Support Email will give greater visibility to our team, track performance, ensure timely responses, and allow for quick collaboration. We appreciate your use of the Support Email and helping us to provide you with an excellent experience.
Tickets can be managed from your end via Elevate's Support page. Requests can be tracked, updated, and closed out.
For greatest visibility and customization requests can be submitted using the Ticket Form if you'd like.