ELEVATE FULFILLMENT

Overview 9

• Communication and Support
• Non-working Holidays
• Inbound Shipment Guidelines
• Packaging and Labeling Guidelines
• Peak Planning - Expect Carrier Delays

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FAQ 12

• A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
• UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
• A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
• A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
• An international package is in transit, can we change the address?

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Billing 6

• Invoice Types and Frequency
• Billing Portal Overview - EBizCharge
• View Invoice Detail
• Add/Edit Payment Methods to EBizCharge
• Pay Invoices via Credit or Debit Card

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