FAQ
These are some situations that frequently come up. If you have a question you think would be helpful here please email it to faq@elevate3pl.com.
No. Once a package has been shipped the shipping method cannot be changed.
When shipping UPS we can have the package returned or the address ...
Thu, 17 Jul, 2014 at 8:41 AM
We will open an investigation with UPS and we will require an invoice, phone and email of the customer, and tracking number to submit to UPS for...
Wed, 3 Sep, 2014 at 12:27 PM
Elevate will pay for the replacement to ship the original method. If the customer needs it to ship faster they can opt to upgrade the correction to a ...
Fri, 25 Jul, 2014 at 3:20 PM
No. Once a package is enroute back to the shipper it must be sent back. Depending on the reason for the package being returned the options are to...
Thu, 28 Aug, 2014 at 9:20 AM
No. Regardless of the carrier we cannot redirect international packages.
Thu, 17 Jul, 2014 at 8:46 AM
Elevate cannot send USPS return labels to customers in different countries. Elevate can send UPS labels to international customers.
Thu, 17 Jul, 2014 at 8:46 AM
If the USPS returns a package as undeliverable there is no refund on the shipping, despite if the customer verifies the address as correct. The decisi...
Thu, 17 Jul, 2014 at 8:46 AM
If the package was shipped via a UPS delivered service (i.e. Standard, WW Expedited, WW Express) there will be an attempt to find the customers physical add...
Thu, 17 Jul, 2014 at 8:46 AM
Once the package has been given to the USPS Elevate and our customers have done our part and it is in the carriers control and liability. If the USPS claims...
Thu, 17 Jul, 2014 at 8:47 AM
With the USPS it is highly likely that the package has not been scanned at a USPS location and is still moving through the system enroute to the destination...
Fri, 25 Jul, 2014 at 3:22 PM