ELEVATE FULFILLMENT
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Knowledge base
General
Overview
9
Communication and Support
Non-working Holidays
Inbound Shipment Guidelines
Packaging and Labeling Guidelines
Peak Planning - Expect Carrier Delays
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FAQ
12
A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
An international package is in transit, can we change the address?
View all 12
Billing
6
Invoice Types and Frequency
Billing Portal Overview - EBizCharge
View Invoice Detail
Add/Edit Payment Methods to EBizCharge
Pay Invoices via Credit or Debit Card
View all 6
Carriers and Shipping
Overview
7
Elevate Shipping Options
FedEx and UPS - Service Comparison Table
The Truth About Mailing Batteries
Character Limits for Shipping Address Fields
Third Party Shipping - FedEx and UPS
View all 7
FedEx
8
FedEx - 2022-2023 Peak Surcharges
FedEx Ground Time in Transit Map / Zone Map
FedEx Money-Back Guarantee Details
FedEx Tracking
FedEx Signature Required - Options and Information
View all 8
UPS
5
UPS International Mail Innovations
UPS Ground Time in Transit Map
UPS Domestic Mail Innovations
UPS Service Guarantee Details
UPS - 2021 Year End Holiday Schedule
United States Postal Service
4
United States Postal Service (USPS) Overview
Setting Up a USPS Account with Pitney Bowes
Shipping to APO Addressses
Estimate USPS Postage Charges
Lost or Damaged Packages
2
USPS Claims Process
Lost or Damaged Package Claims
International Shipping
6
International Shipping Overview
Understanding Duties and Taxes
International Shipping Milestones
Most Reliable International Destinations
EU Updates to Postal VAT/Duty
View all 6
Technology
Overview
4
Automating Standard Order Flows
Shopping Cart and Marketplace Integrations
Order Desk - Omni Channel Integrations Platform
WooCommerce Integration
Shopify
5
Connecting Shopify
How Often to Download Orders for Fulfillment
Order Filters
SKU for Products and Variants
Shopify Shipping Methods
Order Desk
1
Resetting Your Order Desk Account Password