These are some situations that frequently come up. If you have a question you think would be helpful here please email it to faq@elevate3pl.com.

A package is in transit. Can we upgrade the shipping to get it to arrive sooner?
No. Once a package has been shipped the shipping method cannot be changed. When shipping UPS we can have the package returned or the address ...
Thu, 17 Jul, 2014 at 8:41 AM
UPS tracking says “Left at Front Door” or similar but the customer doesn’t have it. What should we do?
We will open an investigation with UPS and we will require an invoice, phone and email of the customer, and tracking number to submit to UPS for...
Wed, 3 Sep, 2014 at 12:27 PM
A customer received the wrong item and they need it sooner for a special event. Can we send the replacement a faster shipping service?
Elevate will pay for the replacement to ship the original method. If the customer needs it to ship faster they can opt to upgrade the correction to a ...
Fri, 25 Jul, 2014 at 3:20 PM
A package is being returned to sender. Is it possible to send it back out before it is returned to Elevate?
No. Once a package is enroute back to the shipper it must be sent back. Depending on the reason for the package being returned the options are to...
Thu, 28 Aug, 2014 at 9:20 AM
An international package is in transit, can we change the address?
No. Regardless of the carrier we cannot redirect international packages.  
Thu, 17 Jul, 2014 at 8:46 AM
I need to send a return label to a customer in a different country, is that possible?
Elevate cannot send USPS return labels to customers in different countries. Elevate can send UPS labels to international customers.  
Thu, 17 Jul, 2014 at 8:46 AM
A package was returned as “Undeliverable” because of a bad address, but the customer says the address is correct. What should I do?
If the USPS returns a package as undeliverable there is no refund on the shipping, despite if the customer verifies the address as correct. The decisi...
Thu, 17 Jul, 2014 at 8:46 AM
When a package is shipped UPS to a PO BOX in Canada, what happens if the package cannot be delivered?
If the package was shipped via a UPS delivered service (i.e. Standard, WW Expedited, WW Express) there will be an attempt to find the customers physical add...
Thu, 17 Jul, 2014 at 8:46 AM
When USPS says the package is delivered, but the customer says it hasn't been delivered. What is the next step?
Once the package has been given to the USPS Elevate and our customers have done our part and it is in the carriers control and liability. If the USPS claims...
Thu, 17 Jul, 2014 at 8:47 AM
If the tracking information says that a label has been created, but no further information is available, what is going on? Where do we get further information?
With the USPS it is highly likely that the package has not been scanned at a USPS location and is still moving through the system enroute to the destination...
Fri, 25 Jul, 2014 at 3:22 PM