Source: FedEx.com

The article has been reposted here for convenience.

Effective Dec. 13, 2022–Jan. 2, 2023

Beginning Dec. 13, 2022, through Jan. 2, 2023, the money-back guarantee will be temporarily suspended for select FedEx Express® services for U.S. domestic and U.S. export shipments. Services include:

FedEx First Overnight®

FedEx Priority Overnight®

FedEx Standard Overnight®

FedEx First Overnight Extra Hours*

FedEx Priority Overnight Extra Hours*

FedEx Standard Overnight Extra Hours*

FedEx International First®

FedEx International Priority®

FedEx International Priority® Express

FedEx International Priority® Freight

As previously communicated, the FedEx money-back guarantee for all other FedEx Express, FedEx Ground®, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.

FedEx Express U.S.

FedEx offers a money-back guarantee for every U.S. shipment. You can work with Elevate to request request a refund or credit of your shipping charges if FedEx misses their published delivery time by 60 minutes.

This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.

See the FedEx Express Terms and Conditions for more information on the FedEx Express U.S. money-back guarantee.

FedEx Ground

A money-back guarantee applies to FedEx Ground shipments to business addresses and FedEx Home Delivery® shipments to residential addresses within the U.S., and to FedEx International Ground® shipments if you choose the brokerage-inclusive option. If the package is not delivered on the standard scheduled delivery day, you can request a credit of shipping charges.

See the FedEx Ground Tariff for more information on the FedEx Ground money-back guarantee.